Sociolatte

How to get a refund from the Apple iTunes Store

Well there are many reasons why you might want to get a refund from the Apple iTunes store. You might have purchased an iPhone only App accidentally for the iPad. Maybe there was an App you were misled about and would like to get a refund. You ordered a HD movie from the store but didn't realize it would take hours to download and you were not able to download it completely. Problem with a song you downloaded which is not playing on your device. An accidental purchase.


You cannot however get a refund from Apple unless you have a valid reason for wanting a refund. Apple is very clear about it TOS in regards to refunds. Refunds do not happen for silly reasons. If that was the case there would be thousands of people using stuff from the iTunes store and when fed-up go ask for a refund.


Genuine cases are responded to positively by Apple customer service. 


To report a problem with an App and ask for a refund this is the process you need to follow.


1. Open iTunes. 
2. Navigate to purchase history by clicking  

• Store


• View My Account


• Purchase History

4.You will see a list of items you purchased from the iTunes store. 

5. Click on the little arrow next to order date of the item your purchased.

6. Click on report a problem next the App Name.

If you do not have iTunes on your PC you can use this link to submit your request through any web browser

http://www.apple.com/support/itunes/ww/

7. From the drop-down menu choose the option that best describes your problem.

Under their terms and service you are technically not entitled to a refund but the customer service reps will listen to you and if your problem is genuine you can expect a response in 24-48 hours. After 48 hours you can resubmit your request but you do however need to be polite and courteous. Also requests need to be made within 90 days of purchase.

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